FREE SHIPPING ON ALL ORDERS OVER $100

FREQUENTLY ASK QUESTIONS

WHO ARE WE?
Opulent Lenses are a luxury cosmetic contact lens brand based in Australia. Our goal is to provide high quality, comfortable and natural looking cosmetic contact lenses worldwide. Our products are TGA, CE & ISO approved.
I HAVE NOT RECEIVED MY TRACKING INFORMATION:
Once your order has been shipped out, for international and domestic standard delivery customers you will receive an email from SENDLE. If you cannot find the email in your inbox then it most likely has gone to your junk mail. Please check there first, if for some reason you haven’t received your tracking information, contact us and we will send it over to you right away! If you are an Australian customer and chose express shipping, you will receive an email from AUSPOST.
HOW LONG DOES SHIPPING TAKE AND WHAT SHIPPING OPTIONS DO YOU PROVIDE?
Please check our shipping page for more information
WHERE CAN I PURCHASE LENS SOLUTION:
You must use lens solution to store and clean your lenses. Opulent Lenses does not supply contact lens solution, and this must be purchased from your local chemist or optometrist. You can use any kind of all in one lens solution for your Opulent Lenses however we do suggest the Opti Free – Pure Moist solution. We suggest you choose a lens solution high in quality as lens solution can determine the comfort of your lens.
WHAT IS INCLUDED IN EACH BOX OF OPULENT LENSES?
You will receive a pair of lenses, one for your left eye and one for your right eye as well as a lens case to store your lenses in.
I HAVE ASTIGMATISM, CAN I ORDER OPULENT LENSES?
Opulent Lenses are not suitable for customers with Astigmatism, this is a product we are looking to introduce in the near future and customers will be notified via our website, email and social media. Check back soon.
I SIGNED UP FOR YOUR NEWSLETTER BUT DIDN’T RECEIVE MY DC CODE?
Once you subscribe to our newsletter you receive a 10% discount code which is emailed to you. If it is not in your inbox, then please check your junk mail as it would be in there. If for some reason you still cannot locate your DC code. Please contact us and we are happy to assist!
WHERE CAN I PURCHASE LENS SOLUTION:
You must use lens solution to store and clean your lenses. Opulent Lenses does not supply contact lens solution, and this must be purchased from your local chemist or optometrist. You can use any kind of all in one lens solution for your Opulent Lenses however we do suggest the Opti Free – Pure Moist solution. We suggest you choose a lens solution high in quality as lens solution can determine the comfort of your lens.
WHAT COUNTRIES DOES OPULENT LENSES SHIP TO?
Opulent Lenses has worldwide shipping, if in the instance you do not find your shipping country please contact us and we will be able to assist you further.
CAN I SLEEP IN OPULENT LENSES?
No, it is not advisable to sleep with any kind of contact lenses. Your eyes must breath and rest during sleep. Please remove your contact lenses before sleeping and put them in their case along with new lens solution.
ARE LENSES A ONE SIZE FITS ALL?
Lenses are not a one size fits all however Opulent Lenses have a diameter of 14.2mm and base curve of 8.4mm. It is important to check with your eye care specialist if these parameters are suitable for your eyes prior to purchasing as they cannot be changed.
HOW LONG CAN I WEAR OPULENT LENSES FOR?
Opulent Lenses currently offers two collections to its customers. We have our Naturals Monthly and Naturals Yearly. Monthly means you can wear the lenses for a month from the first use and yearly means you can wear the lens for a year from first use. Please make sure you maintain and clan your lenses. Your lenses should not be worn for more than 6-8 hours daily and you cannot sleep in your lenses. It is highly recommended that you dispose of lenses after this time period to avoid the risk of contracting an eye infection. Lenses sealed in the blister with saline solution have a shelf life of five years from the time of their original production date. The exact expiration date is printed on the back of the outside packaging.
WHAT PAYMENT METHODS DO YOU ACCEPT?
Opulent Lenses provides customers with a variety of payment options, we currently accept After-pay, PayPal & credit card.
WHO CAN PURCHASE LENSES?
Our lenses are available to customers who have had a proper eye check and know they can tolerate contact lenses. Customers wishing to purchase lenses need to confirm that you have visited an Eye Care Specialist and he or she has approved your use of contact lenses. Our lenses are cosmetic only and do not correct vision.
CAN I PURCHASE LENSES IN STORE?
You can purchase Opulent Lenses in store, please visit our where to find us page and you can also purchase online through our website at www.opulentlenses.com
BACK TO TOP
Liquid error: Could not find asset snippets/sca-quick-view-template.liquid